This Privacy Policy explains how Hoots Roofing LLC ("Hoots Roofing," "we," "us," or "our") collects, uses, and shares information when you use our website, request an estimate, schedule an appointment, or otherwise interact with us. By using our services, you agree to this Policy.
Effective date: September 20, 2025
1. Information We Collect
- Contact info: name, email, phone number, service address.
- Project details: property type, roof measurements/notes, photos you upload, preferred start date, and other details you submit in forms or during calls.
- Usage data: pages viewed, device/browser info, IP address, and general location derived from IP.
- Location & maps: When using our estimator, we may use address lookup and map tools to help locate a property and approximate roof area.
- Communications: messages, emails, texts, and call notes related to your requests.
2. How We Use Information
- Provide estimates, schedule appointments, and deliver roofing services.
- Send service updates, appointment confirmations, and important notices.
- Improve our website, estimator tools, and customer experience.
- Prevent fraud, enforce policies, and comply with legal requirements.
3. Cookies & Similar Technologies
We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can control cookies in your browser settings; some features may not function properly without them.
4. Analytics & Tools
We may use analytics tools to understand site traffic and performance, and mapping tools to help locate addresses and estimate roof areas. These tools may set their own cookies or collect usage data subject to their policies.
5. Email & Text Communications
- Email: We send confirmations, estimates, and service messages. You can unsubscribe from non-essential marketing emails via the link provided.
- SMS/Text: By providing your number and checking the consent box, you agree to receive texts about your requests and services. Message/data rates may apply. Reply STOP to opt out; reply HELP for help.
6. How We Share Information
- Service providers: We share information with trusted vendors who help us operate the website, send emails/texts, schedule jobs, or provide customer support. They are permitted to use the data only to perform services for us.
- Business purposes: If legally required, to protect rights and safety, or in connection with a merger, sale, or reorganization.
- No selling of personal information: We do not sell your personal information.
7. Data Retention
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We then delete or de-identify it according to our policies.
8. Your Choices & Rights
- Access & update: You may request access to or correction of your information.
- Delete: You may request deletion of your information where applicable.
- Marketing preferences: Unsubscribe from marketing emails or reply STOP to texts.
Certain requests may be limited by law or our need to maintain records (for example, invoices and work orders).
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Links to Other Sites
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. Review their policies for details.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective date" above indicates when it was last revised. Your continued use of the site after changes means you accept the updated Policy.
13. Contact Us
Questions or requests? Contact us at support@hootsroofing.com or by mail at: Hoots Roofing LLC, Customer Privacy, Tennessee, USA.