This Privacy Policy explains how Hoots Roofing Network ("Hoots Roofing Network," "we," "us," or "our") collects, uses, and shares information when you use our website, submit a service request, request an estimate, schedule an appointment, contact us, or otherwise interact with our platform. By using our website or submitting information, you agree to this Policy.

Effective date: September 20, 2025

1. Information We Collect

Contact information: name, email address, phone number, service address, city, state, ZIP code, and related contact details.
Service request details: project type, property type, urgency, preferred timing, uploaded photos, comments, and other details you submit through forms or communications.
Estimator and map information: addresses, map lookups, roof or exterior project details, and tool inputs used to help evaluate a request.
Usage data: pages viewed, device/browser information, IP address, approximate location, referring pages, and site interaction data.
Communications: emails, messages, form submissions, call notes, text-message consent records, and related request history.

2. How We Use Information

Receive, review, and respond to roofing and exterior service requests.
Contact you about your request, preferred timing, location, and project details.
Help determine the next best step, which may include a call, email follow-up, provider match, estimate process, or appointment coordination.
Send confirmations, service-request records, and important notices.
Improve our website, forms, estimator tools, user experience, and lead-flow systems.
Prevent fraud, spam, abuse, or misuse of our website.
Comply with applicable legal, regulatory, security, and operational requirements.

3. How Our Network Works

Hoots Roofing Network is designed to help homeowners request roofing and exterior service help and connect with appropriate next steps. Depending on the location, request type, timing, and availability, information you submit may be reviewed internally and may be shared with a relevant service provider, contractor, vendor, or business contact for the purpose of responding to your request.

4. Cookies & Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, analyze performance, protect against spam, and improve user experience. You can control cookies through your browser settings, but some features may not function properly without them.

5. Analytics, Maps & Website Tools

We may use analytics, form, email, security, hosting, mapping, and estimator-related tools to operate the website and process requests. These tools may collect usage data, technical information, and request-related information according to their own policies and our operational needs.

6. Email & Text Communications

Email: We may send confirmations, service-request summaries, follow-ups, notices, and other communications related to your request. You may unsubscribe from non-essential marketing emails where an unsubscribe option is provided.
SMS/Text: By providing your phone number and submitting a request or consent form, you agree to receive calls or texts related to your request. Message and data rates may apply. Message frequency varies. Reply STOP to opt out where supported; reply HELP for help.

7. How We Share Information

Service providers and contractors: We may share request details with relevant providers, contractors, vendors, or business contacts when needed to help respond to your request.
Operational vendors: We may share information with companies that help us host the website, send emails, process forms, analyze traffic, manage security, or provide customer-support tools.
Legal and safety purposes: We may disclose information if required by law or if we believe disclosure is necessary to protect rights, safety, users, systems, or operations.
Business transfers: Information may be transferred in connection with a merger, sale, financing, restructuring, or transfer of business assets.
No sale of personal information: We do not sell your personal information for money.

8. Data Retention

We retain personal information for as long as reasonably needed to process requests, communicate with users, operate the platform, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. We may delete, archive, or de-identify information when it is no longer needed.

9. Your Choices & Rights

You may request access to or correction of your information.
You may request deletion of your information where applicable.
You may unsubscribe from marketing emails where an unsubscribe option is provided.
You may opt out of text messages by replying STOP where supported.

Some requests may be limited by legal, security, operational, or recordkeeping requirements.

10. Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Links to Other Sites

Our website may link to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or policies of third-party sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised. Your continued use of the website after changes means you accept the updated Policy.

14. Contact Us

Questions or requests? Contact us at support@hootsroofing.com or by mail at: Hoots Roofing Network, Customer Privacy, Tennessee, USA.